Dear Business Lovers,
Thanks and Regards
Tahir
Facebook's massive active user base exceeded the one billion mark in October 2012. With such a large user group, a Facebook business account may prove invaluable to your company's success. Understanding the basic ins-and-outs of how this account type works enables you to determine whether Facebook is right for your business.
Pages
When you sign up for a business account with Facebook, you create
a "page" for your business. In Facebook lingo, a page is like a
specialized profile designed for businesses, entertainers or any other
non-personal use. While personal profiles have friends, and people can
add other individuals to their friends list, pages have "Likes." Users
go to the page and click a "Like" button.
Once they've clicked the
button, when your business page posts updates, those posts appear in
their news feed, effectively connecting your business to that Facebook
user. While pages cannot visit individual profiles and post on their
timelines, you can keep in direct contact with specific people through
messages or by commenting on your posts. You can create a page either
through your own personal Facebook account, or you can create an account
specifically for the page from Facebook's home page.
Administration
The person or people who run the Facebook page are called
administrators, or "admins" for short. When you create the page,
Facebook automatically makes you the page's default admin. Through the
page's settings, you can add new administrators if you want to share the
responsibility or delegate it to an employee.
Admin permissions span
five levels that alter the level of control the admin has over the page.
For example, the manager has full permission to edit the page, its
content and other admins, while the Insight Analyst can see only page
Insights, or statistics regarding your page.
Connecting with Customers
If you've ever used a personal Facebook profile, you will see
that using your page to communicate is similar. Your page can post
status updates, pictures, videos and links, allowing you to regularly
update content and give your customers a reason to pay attention to your
page.
You can also comment on content as the page, speaking as your
company instead of yourself, the individual. Encouraging fans to share
your page's content helps grow your audience by inviting their friends
to check your page out and, hopefully, click "Like."
Facebook Insights
One of the main differences between personal accounts and pages
are Insights. Facebook Insights are a valuable collection of statistics
regarding your page, how well it performs over time, and how or who you
connect with. For example, the Likes tab of the Insight page shows which
percentage of your page's likers are male or female, also breaking them
up into age groups and location. The Insight feature also enables you
to export the data to further analyze, document or share the information
within your company.
Tahir
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